Frequently asked questions

How do I use the Operator Portal?

Sign up for an account by pressing the ‘Home’ button to the left and following the instructions that appear. For further information, please use the ‘Contact us’ link at the bottom of the page.

How do I add an aircraft?

Click on ‘Aircraft’ under ‘My Records’ and select ‘Add an Aircraft’. Then complete the form and save. Saved aircraft will be available to select in your mission plan.

How do I update an aircraft?

Click on ‘Aircraft’ under ‘My Records’ and select ‘Manage my Aircraft’. Update the form as required and save.

Note! Updated details will only be applied to new missions that are assigned to that aircraft.

How do I delete an aircraft?

Click on ‘Aircraft’ under ‘My Records’ and select ‘Manage my Aircraft’. Find the aircraft in the table that you wish to delete and click on the waste bin icon () ) then confirm you wish to delete the aircraft. This will not affect missions that have already been submitted.

Note! This action cannot be undone.

How do I add a pilot to my organisation?

Click ‘Pilots’ under ‘My Records’, then ‘Manage my pilots’, then ‘Add a pilot’. On the ‘Invite a user’ screen select the ‘Pilot’ role and click ‘Create invite code’. A unique, time-limited (24hrs) invite code will be displayed, along with a link. You will need to share that link with the pilot and ask them to sign in and paste it into their browser address bar. To copy the link, just click on the copy icon (to the right of the link).

How do I remove a pilot from my organisation?

Click ‘Pilots’ under ‘My Records’ and select ‘Manage my Pilots’. Find the pilot in the table that you wish to un-link from your organisation and click on the waste bin icon () then confirm you wish to remove the pilot. Removing a pilot will not affect any missions that have already been submitted.

Note! This action cannot be undone, however if you need to re-link the pilot later, you can simply issue them a new invite link.

How do I add myself as a pilot?

Click ‘Pilots’ under ‘My Records’ and then ‘Update my pilot details’. Complete the additional pilot details and then you can be invited into the role of pilot from other organisations.

If you are setting up your own organisation then you will have the option to declare yourself as a pilot with that organisation on the ‘Add organisation’ page. If you have already created the organisation without registering as a pilot, then simply follow the ‘How do I add a pilot to my organisation’ instructions above and click on the invite link that is created (you must still be logged in).

Missions that are assigned to you will be allocated to your ‘Personal’ Organisation context. Make sure you have selected ‘Personal’ in the organisation drop-down in the main menu, and then view the missions list.

I can’t find an aircraft/pilot/mission I created?

If you are unable to see the correct details you are looking for, please check you are viewing the correct organisation context in the organisation drop-down in the main menu. If the record isn’t listed there, or under any other organisation to which you have access, then please get in touch with us via the ‘Contact us’ details under the ‘Support’ menu.

How do I add another user to my organisation?

Click ‘Organisation’ under ‘My records’ and select ‘Manage Users’. From the list of users in that organisation, click ‘Add User’ and then select the role you’d like the user to fulfil:

  • Fleet Manager - Manages missions within the organisation including maintaining aircraft and pilot information.
  • Org Manager - Can manage some aspects of the organisation including org details and users.
  • Pilot - Registered drone pilots responsible for flying missions on behalf of an organisation.

Having selected a role, click ‘Create invite code’ and a unique time-limited (24hrs) invite code will be displayed, along with a link. You will need to share that link with the user and ask them to sign in and paste it into their browser address bar. To copy the link for sharing, just click on the copy icon (to the right of the link).

How do I remove a user from my organisation?

Click ‘Organisation under ‘My Records’ and select ‘Manage users’. Find the user in the table that you wish to delete from your organisation and click on the waste bin icon () then confirm you wish to remove the user.

Note! This action cannot be undone, however if you need to re-invite the user later, you can simply issue them a new invite link.

I/another user has lost the invite link – what do we do?

Just follow the instructions above under ‘How do I add another user to my organisation’ and re-start the process.

I created an invite by mistake – what do I do?

If you shared an invite link by mistake, then we would recommend you contact that person and ask that they ignore the link. It is time-limited and so will automatically expire after 24hrs.

If the recipient should accept the link, then you can remove them from the organisation by following the ‘How do I remove a user from my organisation’ instructions above.

I invited a user to the wrong organisation – what do I do?

Firstly, remove the user from the mistaken organisation by following the ‘How do I remove a user from my organisation’ instructions above. Then, re-invite the user following the ‘How do I add another user to my organisation’ instructions.

My invite link is not working.

Please contact the user who distributed your link and ask them to recreate and resend link. If you continue to have problems then please get in touch with us by going to ‘Contact us’ under the ‘Support’ menu.

What are organisations?

Creating an organisation allows a professional operator to manage a fleet of aircraft and/or pilots and submit mission requests using those. A user can be a member of multiple organisations, and have different roles within each one.

The system allows you to view one organisation context at a time (i.e. the pilots, aircraft, users and missions per organisation). This context is set via the organisation drop-down in the main menu.

If you a user with multiple organisations then it is important to make sure that the correct one is set when creating/editing records and submitting missions. You will also note that there is a ‘Personal’ option in the drop-down. This is where you will find missions that have been assigned to you as a pilot.

How do I change my organisation?

The system allows you to view one organisation context at a time (i.e. the pilots, aircraft, users and missions per organisation). This context is set via the organisation drop-down in the main menu.

How do I create a mission?

Click ‘Missions’ under ‘My Records’ and select ‘Add a Mission’. You will need to complete the mission details form and then submit.

I’ve submitted my mission – do I have clearance to fly?

Once you have submitted the mission, the system will review your flight area and mission data to assess whether an approval is required or not. If flight approval is required then a warning will be displayed that you do not have approval to proceed with this mission. A digital mission request is created on your behalf and you can track the progress of the approval from your list of missions.

Can I edit a submitted mission?

Click ‘Missions’ under ‘My Records’ and select ‘Manage my Missions’. A table will be presented with your list of missions. Select the mission you wish to change and click on the edit () icon. Note that if your mission start time has already lapsed then you will not be able to edit the mission details, but you can cancel it. Please note that changes will require the mission to be resubmitted and any approval state is reset.

My mission has been declined and I’d like to know more.

Please use the ‘Contact us’ details under the ‘Support’ menu.

How do I Zoom in and out?

To Zoom in and out simply use the mouse scroll or the + and – buttons on the bottom right of map. Or if using the mobile app simply pinch the screen.

Viewing airspace descriptors?

When using the map simply click/tap on the area /object of interest. This will bring up and airspace information relevant to the area/object you have chosen.

Map Filters?

The map allows you to filter by the layers and types of map feature. Click/tap on the filter icon to adjust the filtering. Note the layering in the map (as you zoom in and out) will mean that different filters are available depending on the current zoom scale.

My mission isn’t listed?

The mobile app will list the missions that have been assigned to your pilot account. If you have more than one account it’s important to make sure you that you are logged into the mobile app with the same account that was assigned to the mission. You can log out and back in by opening the main menu and tapping ‘Settings’ and then ‘Logout’. You will then be asked to log back in.

If the problem persists then it’s worth getting in touch with the organisation or fleet manager that scheduled the mission and checking that you are still the assigned pilot.

If you still require assistance then please get in touch via the ‘Contact us’ details under ‘Support’.

How do I get technical support?

You can use our Drone Operators forum to share experiences and knowledge and request further technical assistance.

How do I get operational assistance?

Operational support details will be listed under the ‘Contact us’ details under ‘Support’.

How do I update my user profile details?

Click on your username in the main menu and select ‘Profile’. Then update the required details and save.

How do I update my sign in email and/or password?

To reset your password, please use the ‘Forgotten password’ link on the sign-in page (note you will need to log out first to do this).

If you need to change your email address then please get in touch with us through the Drone Operator’s forum, available under ‘Contact us’ in the ‘Support’ menu.

How do I delete my account?

If you need to change your email address then please get in touch with us through the Drone Operator’s forum, available under ‘Contact us’ in the ‘Support’ menu.